FAQ Search Results
Explore by TopicsFound 175 Results
Will I be able to register using an international phone number?
Yes, if you have an international phone number, you can still register on the website. However, please choose to verify your account using your email address instead of the international phone number.
Yes, if you have an international phone number, you can still register on the website. However, please choose to verify your account using your email address instead of the international phone number.
/FAQ/Login-Registration/Will-I-be-able-to-register-using-an-international
I provided the wrong email address while registering, how can I update it?
After logging into your account, you can change your email address anytime. Click on Account Management at the top of the screen, then choose Account Settings to update your email address. If the issue persists, or you are unable to log into your...
After logging into your account, you can change your email address anytime. Click on Account Management at the top of the screen, then choose Account Settings to update your email address.
If the issue persists, or you are unable to log into your account, our Web Support Team is here to help. Please call us at 1-833-862-0732 for further assistance.
If the issue persists, or you are unable to log into your account, our Web Support Team is here to help. Please call us at 1-833-862-0732 for further assistance.
/FAQ/Login-Registration/I-have-provided-wrong-email-address
Is it safe to provide my Social Security Number when registering for the first time?
Our website uses standard https authentication and security protocols that are widely used in many websites for the security and privacy of your data. The Social Security Number is only required once, when registering for the first-time. It does not...
Our website uses standard https authentication and security protocols that are widely used in many websites for the security and privacy of your data. The Social Security Number is only required once, when registering for the first-time. It does not have
to be entered during every login attempt.
/FAQ/Login-Registration/Is-it-safe-to-provide-my-Social-Security-Number
What do I do if I am not receiving the verification code required to complete the login process?
If you chose email, double-check that you entered a valid email addres and take a quick look in your Junk or Spam folder - sometimes messages get filtered there. If you selected text message, make sure you're using a U.S.-based mobile number that...
If you chose email, double-check that you entered a valid email addres and take a quick look in your Junk or Spam folder - sometimes messages get filtered there.
If you selected text message, make sure you're using a U.S.-based mobile number that can receive SMS messages.
Still not working? We're here to help - just reach out to our Web Support Team at 1-833-862-0732.
If you selected text message, make sure you're using a U.S.-based mobile number that can receive SMS messages.
Still not working? We're here to help - just reach out to our Web Support Team at 1-833-862-0732.
/FAQ/Login-Registration/What-do-I-do-if-I-am-not-receiving-the-verificatio
I provided the wrong verification code multiple times and my account might be locked now. How can I
Multiple incorrect login attempts may lock your account. Click here to log in - and choose 'Forgot Password'. Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email...
Multiple incorrect login attempts may lock your account.
Click here to log in - and choose 'Forgot Password'. Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file.
Log in using the temporary password and existing username. On the next 'Change Password' page - In put the temporary password as the "Old password" and create a new password with the below requirements:
- Must be 8 to 30 characters
- Must use upper and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)"
- Must not include username
Log in using the temporary password and existing username. On the next 'Change Password' page - In put the temporary password as the "Old password" and create a new password with the below requirements:
- Must be 8 to 30 characters
- Must use upper and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)"
- Must not include username
/FAQ/Login-Registration/I-have-provided-wrong-verification-code